How do I contact Customer Service?
Our Customer Service Department is available to help you. We welcome your call and will do our best to answer any questions you may have about our products or your order. Please feel free to call us toll free at
1-866-615-7956 Monday -Friday 10:00 am to 4:00 pm Eastern Standard Time. You can also email us at firstname.lastname@example.org. If our lines are busy, please leave a voice mail and one of our representatives will return your call as soon as possible.
What is your Return Policy?
Customer satisfaction is our #1 goal! Our Return Policies are as follows:
1. We gladly accept returns with the following exceptions:
(a) Returns are not accepted for used or worn items..
(b) Returns are not accepted for customized items.
(c) Returns are not accepted for personalized items.
2. The Customer is responsible for all return shipping cost.
3. There will be a 25% restocking fee for all returns.
4. Returns are accepted 14 days after the delivery of items.
5. Store credit or exchange of equal value will only be given for returned items.
3. Case lots must be returned in original shipping cartons with all merchandise unopened. NO PARTIAL RETURNS WILL BE ACCEPTED. THERE ARE NO EXCEPTIONS.
4. All Custom products, Personalized products and products marked ALL SALES FINAL, NO RETURNS are NON-RETURNABLE. This includes all custom made/sized jewelry, and personilized items. NO EXCEPTIONS.
Do you ship to Post Office Boxes or Internationally?
The Christian Super Mall, Inc. DOES NOT SHIP TO POST OFFICE BOX ADDRESSES! We can only ship to physical street addresses. All shipping addresses must comply with commercial delivery standards used by all major carriers, such as UPS, USPS, Federal Express etc. We only ship to United States Address at this time.
When will I receive my order?
Most orders are processed within 48 hours of receipt (weekends and holidays excluded). Delivery times may vary but most orders are received within 15 business days of receipt. Some of our items are shipped directly from our supplier. If items that are shipped directly from our supplier are selected along with other items in the same order, the item will be shipped in a seperate package at no additional cost to you.
Most orders are shipped UPS Ground. The Christian Super Mall reserves the right to select the carrier of choice to deliver all orders. Multiple orders, multiple shipping points, backorders, product availability and other factors might influence the delivery time of an order. Some products may require shipping via common carrier. Delivery time for these types of orders may exceed our normal delivery estimate.
What is the Christian Super Mall?
The Christian Super Mall, Inc. is dedicated to spreading the Gospel of Jesus Christ in everyday tangible ways. We are manufacturers, distributors and importers of unique, popular and profitable inspirational products from around the world.